Product Return Policies

All product returns require PRIOR AUTHORIZATION. To receive authorization for product returns for any reason please use our toll free number 1-877-888-575 where a representative will be able to assist you with this authorization.

DO NOT return merchandise without prior authorization. Items that are returned without prior authorization or that are sent to wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund.

Wilson Lighting will accept returns on merchandise that is unaltered, uninstalled, and in original packaging within 30 days of receipt. (There are some exclusions please see below in section "Exceptions and Items not Eligible for Returns")

Some of our manufacturers charge restocking fees for the return of undamaged and non-defective merchandise. These stocking fees are charged by the manufacturer in addition to any shipping deductions that may be incurred in returning any item. When you call for PRIOR AUTORIZATION our representatives will be able to assist you with any questions you may have about these charges.

Unfortunately, under certain circumstances, there are some product are not eligible for product return. These exceptions and items are as follows:

      Custom Products
      Made to Order Products
      Any item that has been assembled, installed, modified or used in any way
      Items without prior authorization
      Items received more than 30 days ago
      Any item without all original packaging
      Items that were authorized for return more than 2 weeks ago

On rare occasions, products purchased from Wilson Lighting may incur damage in shipping or have a manufacturer defect. In the event that the product you received is damaged or defective, Wilson Lighting will work diligently to rectify the situation.

Wilson Lighting requires that any and all product damages or defects be reported within 10 days of receipt. If you receive an item that is damaged in any way do not discard any of the packing in which the product was received. Discarding the original packaging of a damaged item may prohibit the customer from returning the item for replacement or compensation.

In all cases, if the product you receive appears to be damaged in any way, contact our representative at 1-877-888-5755 IMMEDIATELY.

Wilson Lighting does not wish to leave any customer with damaged or defective product. In order for Wilson Lighting to properly assist in the replacement or compensation for any damaged or defective product, it is especially important that the customer notifies a Wilson Lighting representative immediately. Any delay to do so may hinder Wilson Lighting's ability to offer product replacements, parts, or be able to compensate the customer with a store credit or refund.

Every item sold by Wilson Lighting comes with a manufacturer's one year warranty that guarantees the electrical functioning of the item. The protection of this warranty is contingent upon the proper installation of the item by a licensed professional. (Please note that this warranty DOES NOT guarantee the durability of finishes on outdoor products. Outdoor products carry a 30 day warranty on finishes.)

Reimbursement for any electrical service necessary to remove a defective item and install a replacement is not the responsibility of Wilson Lighting. Such reimbursement is at the sole discretion of the manufacturer.

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