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Shipping and Handling Charges
UPS/Fedex Ground Shipping
On items able to ship via UPS or Federal Express Ground (FEDEX) the cost of shipping will be
calculated at the time of checkout with your shopping cart order. Shipping fees are based on a per
item charge based on the weight of the item, the size of the box, and the final destination.
Delivery can take from 1 to 10 business days depending on the final destination of where the
product is being delivered. Please allow up to 2 weeks total for delivery of in stock items.
For items delivered via UPS/FEDEX, if the item you received is damaged please DO NOT refuse
delivery. Refusal of delivery may cause further damage or the shipment to be lost, possibly
resulting in delayed compensation or no compensation at all. Accept delivery and contact a
customer service representative at 1-877-888-5755 to report the damage.
Truck Freight - Large & Oversized Items
Large and Oversized items may require that they are shipped via truck freight. Items that must be
shipped via truck freight will direct you to call our toll free number 1-877-888-5755 to receive
a quote on charges for shipping.
At time of delivery, the driver will require that you inspect the condition of the shipment and sign
the delivery receipt. Please be aware to note on the shipping receipt ANY & ALL visible damage to the
packaging of your item(s). Even if the damage seems to be minor make sure you report it on the shipping
receipt. Noting the condition of the item(s) being delivered is the responsibility of the customer, not
the driver. This is extremely important to follow the instructions above if there is any damage to your
item(s) to be able to get you replacement parts or product.
Customers who sign for delivery and fail to notate any damage on the delivery receipt for the driver assume responsibility
if the merchandise is damaged. If the product is found to be significantly damaged you may refuse delivery. In such rare
situations, please notify Wilson Lighting immediately of such refusal.
In-store Pickup (Overland Park, KS/Naples, FL)
If you wish to pick up your purchase at one of the Wilson Lighting showrooms you must first call
to place your order with a representative. For our Overland Park, KS location please call
913-642-1500. For our Naples, FL location please call 239-592-6006.
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